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FAQ
1. Do you ship internationally?
Currently, I ship within the Netherlands and the EU. Shipping costs will be calculated at checkout based on your location.
2. How long will my order take to arrive?
Orders are typically processed within 3–5 business days. Delivery time depends on your location, it usually takes 1–3 business days. EU orders may take 1–3 weeks.
3. Will I receive a tracking number?
Yes, once your order is shipped, you'll receive an email with tracking details (if applicable).
4. Can I return a product?
Yes, non-custom products can be returned within 14 days of receiving them, as long as they're in original condition. Please contact me first to arrange a return. For detailed information please check the terms and conditions.
5. Are custom orders refundable?
No, custom or personalized items are non-refundable unless they arrive damaged or there's an error on my part.
6. Who pays for return shipping?
The customer is responsible for return shipping costs, unless the item is defective or incorrect.
7. Can I request a custom painting or print?
The customer is responsible for return shipping costs, unless the item is defective or incorrect.
8. How do custom orders work?
The customer is responsible for return shipping costs, unless the item is defective or incorrect.
9. How long does a custom piece take?
It depends on the size and complexity. Usually between 2 to 4 weeks. I'll give you an estimate during our discussion.
10. Can I book you for a workshop?
Yes! I offer creative workshops for individuals, groups, or events. These can be held at your location. Get in touch to check availability.
11. How much does a workshop cost?
Pricing varies based on group size, location, and duration. Contact me for a quote tailored to your needs.
12. What happens if I need to cancel?
Cancel up to 7 days in advance for a full refund
Cancel less than 7 days before the event: 25% refund
No-shows are non-refundable